Hareem Embroidered 3pc

We ship across Pakistan and want you to know exactly what to expect — no surprises at checkout.

Processing Time
Every order is processed within 1–2 business days of confirmation. During sale periods or
new collection launches, processing may take slightly longer — we'll always let you know if
there's a delay affecting your order.

Delivery Time

• Major cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad): 2–3 business days
• All other cities across Pakistan: 3–5 business days

These are estimates from our courier partners, not guarantees — occasional delays happen due
to weather, courier volume, or address issues outside our control.

Shipping Cost
Free shipping nationwide on all orders. No minimum order value required.

Order Tracking
Once your order is dispatched, you'll receive a tracking ID via SMS/WhatsApp so you can follow
your parcel until it arrives.

Cash on Delivery (COD)
COD is available on all orders across Pakistan. You only pay when your parcel arrives at your
doorstep. Please keep your phone reachable — our courier partner will call before delivery.

Address Accuracy
Please double-check your delivery address and phone number at checkout. Incorrect details can
delay delivery or, in some cases, result in the order being returned to us.

International Shipping
We currently ship within Pakistan only. If this changes, we'll update this page.

Questions about your order?
Message us on WhatsApp at +92 347 4347911 with your order number and we'll check the status
for you right away.

We're here to help before, during, and after your order — real answers, not automated loops.

Fastest way to reach us: WhatsApp +92 347 4347911
This is our primary support channel and the quickest way to get a response. Message us for:

• Order status and tracking
• Sizing help before you order
• Exchange requests
• Order changes or cancellations (only possible before dispatch)
• General questions about fabric, fit, or care

Email: husnelibaasofficial@gmail.com
Best for anything that needs documentation — exchange requests with photos, complaints, or
detailed order issues. We aim to respond within 24 hours.

Support Hours
[SUPPORT HOURS]
Messages sent outside these hours will be answered as soon as we're back online.

Before You Message Us
Having your order number ready helps us help you faster. You'll find it in your confirmation
SMS/email or WhatsApp message.

What We Can Help With

• Order status, delays, and delivery issues
• Sizing and fit guidance
• Exchanges within 7 days of delivery (see our Exchange Policy)
• Fabric care instructions
• Bulk or wholesale inquiries

What We Can't Do

• Change delivery address after an order has been dispatched (please double-check at checkout)
• Guarantee exact colour match to photos — screen displays vary, and we note this on every
  product page

Ordering

How do I place an order?
Choose your size, add to cart, and check out. You'll get a confirmation via SMS/WhatsApp once
your order is placed.

Can I change or cancel my order after placing it?
Yes, if it hasn't been dispatched yet. Message us on WhatsApp at +92 347 4347911 as soon as
possible with your order number.

Do you offer bulk or wholesale orders?
Yes — message us on WhatsApp or email husnelibaasofficial@gmail.com with the quantity and products you're
interested in, and we'll get back to you with pricing.

Payment

Do you offer Cash on Delivery?
Yes, COD is available nationwide on every order.

What online payment methods do you accept?
[Confirm which of these are actually live: bank transfer, JazzCash, EasyPaisa, card payments —
I don't have confirmed data on your active payment methods beyond COD, so please fill this in]

Is it safe to pay online on this site?
Yes, all online payments are processed securely through Shopify's checkout — we never see or
store your card details.

Sizing & Fit

How do I know what size to order?
Check the size details on each product page. If you're between sizes or unsure, message us on
WhatsApp with your usual size in other brands and we'll help you pick.

What if the size doesn't fit?
You can exchange it — see our Exchange Policy below.

Shipping & Delivery

How long will my order take to arrive?
2–3 business days for major cities, 3–5 business days for other areas. Full details on our
Shipping Information page.

Is shipping free?
Yes, free nationwide shipping on every order.

How do I track my order?
You'll receive a tracking ID via SMS/WhatsApp once your order is dispatched.

Exchanges & Returns

Can I exchange an item?
Yes, within 7 days of delivery, provided the item is unused, unwashed, and in its original
condition with tags attached. See our full Exchange Policy for details.

Do you offer refunds?
[Confirm your actual policy here — based on your Refund Policy page this reads as exchange-
only rather than cash refunds; state clearly which applies so customers aren't misled]

What if I received a damaged or wrong item?
Message us on WhatsApp within 48 hours of delivery with photos of the item and packaging, and
we'll sort it out at no cost to you.

Product Care

How should I wash my lawn suit?
Hand wash or gentle machine wash in cold water, separately for the first wash. Avoid direct
sunlight when drying embroidered pieces to protect the thread colour.

Will the colour look exactly like the photos?
As close as possible, but actual colour may vary slightly from photos due to lighting and
screen settings — this is noted on every product page.

Have a question before you order, or need help with an existing one? We'd rather you ask than
guess.

WhatsApp (fastest response)
+92 347 4347911

Email
husnelibaasofficial@gmail.com

Support Hours
[SUPPORT HOURS]

Follow Us
[INSTAGRAM HANDLE] · [FACEBOOK HANDLE]

Address
[BUSINESS ADDRESS — optional, only include if you want it public]

For order-specific questions, please have your order number ready — you'll find it in your
confirmation message.